You may return most unopened and unused items purchased from ITS MY HOBBY SHOP as long as they are in As New, Sealed, and undamaged condition within 15 Days of purchase.
No returns are accepted without prior approval by ITS MY HOBBY SHOP. To obtain approval, use the Online Order Status page to request a Return Merchandise Authorization.
Return approval must be requested within 15 days of delivery.
Return shipping in non-refundable, unless the return is a result of a ITS MY HOBBY SHOP error. Return Shipping needs to have tracking and be insured.
Please note that we are only able to provide a refund of the product cost. Store credit is not available.
Shipping & Handling charges are non-refundable.
Returns are subject to a 20% restocking fee, which may be waived if the return is due to a ITS MY HOBBY SHOP error.
Items that can NOT be Returned
Any item past the 15 day return period. Exceptions may be made for Christmas presents or gifts.
Any book, video, paint, thinner, glue, aerosol spray, or software.
All Batteries.
Any item that is not in its original condition (example: must still be unopened in cellophane wrapping).
Defective Items
If you receive items that are defective or missing parts due to a manufacturers error, please contact the manufacturer for replacement parts/items.
Damaged Items
Items received which are damaged, may be returned for reshipment, refund or a shipping insurance claim can be filed if your order includes the shipping insurance ( Recommended )
Cosmetic defects in packaging are not considered damages. We can not guarantee collector quality "Mint Condition" packaging, so if this is important to you, please contact us regarding your needs and we will try to accommodate you.
Refused Packages
Packages that are undeliverable due to an error in the shipping address, selection of shipping method, or entered wrong by the customer are considered a Refused Package.
Packages that are refused at the shipping destination are considered a Refused Package.
Refused Packages are subject to a 20% restocking fee.
Shipping charges are non-refundable.
Re-shipping costs will be paid for by the buyer.
Undelivered Packages
ITS MY HOBBY SHOP must be informed of non-delivery within 30 days after shipment. Tracking is only valid for 120 days, so ITS MY HOBBY SHOP has no way to determine the status of a package past this date.
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